Where are you located? Where are your products shipped from?
We operate in Australia and New Zealand (since 2019). All products sold on our New Zealand website are shipped from Auckland. Please click here to see our contact information.
Do you ship internationally?
We do not offer International Shipping due to the shipping cost and custom requirements. If you are in Australia, please visit our Australian website.
Collection Eligibility
Which products can be collected from the Auckland warehouse?- Only products that specifically state that collection is available are eligible for pickup from our Auckland warehouse. Please review the product details on our website to confirm eligibility.
- Same day pickup is available if your order is placed before 10:30 am. However, please note that same day pickup is not guaranteed and delays may occur.
- Detailed directions and pickup instructions will be provided once your order is ready for collection.
How long will my order take to arrive?
Most orders are dispatched within 24 hours after payment is received. Depending on your shipping destination, delivery by courier typically takes between 1-5 business days. For more information please click here.
Your prices seem competitive. Are your products brand new?
All our products are brand new(unless clearly stated) and are New Zealand stock with full New Zealand Manufacturer warranty.
What is your return policy?
Please click here for more information on our return policy.
Can I cancel my order?
You can cancel your order only before order status changes to "picking". After that, the normal return policies apply.
Why can't I add out of stock product into my cart?
If you are unable to add an item to your shopping cart, unfortunately, that means the item you selected is currently out of stock.
You can fill in your email address in the "notify me when available" so that the system will automatically send you an email when the item is back in stock.
Alternatively, please contact us so that we can verify the availability of an item for backorder.
What is 2FA?
At ITNest, we provide our customers with the option to enhance the security of their account by enabling Two Factor Authentication (2FA), going beyond the conventional email and password access method. With the help of an authenticator app, this system generates distinct codes that are exclusively sent to their designated device.